Data Protection & Trust

Privacy Policy

Effective Date: October 2026. Your privacy and discretion are foundational pillars of the House of VNV.

1. Information We Collect

When you visit our digital atelier or commission an order, we collect specific details necessary to fulfill your request:

Personal Identifiers: Your full name, delivery address, billing address, phone number, and email.
Payment Credentials: Payment transactions are tokenized and processed via certified PCI-DSS Level 1 compliant gateways (e.g. Stripe, Razorpay). VNV does not store or process raw credit card numbers.
Olfactory Preferences: Saved fragrances in your Wishlist, fragrance quiz answers, and purchase history to provide tailored recommendations.
Technical Logs: Device type, IP address, browser type, and anonymous interaction metrics for storefront optimization.

2. How We Utilize Your Information

Information collected is strictly deployed for legitimate commerce and customer experience objectives:

Precision order fulfillment, white-glove packaging, and doorstep dispatch.
Live dispatch status notifications and electronic receipt transmission.
Confidential invitations to private batch releases (only with your explicit opt-in).
Fraud prevention and payment verification.

3. Disclosure of Information to Trusted Third Parties

We do not sell, rent, or lease patron information to any third parties. Data is shared exclusively with critical fulfillment partners under strict nondisclosure covenants:

Logistics Carriers: DHL Express, FedEx, and regional white-glove couriers solely for shipment routing.
Payment Processors: Authorizing secure financial transactions.
Cloud Infrastructure: High-security encrypted servers adhering to ISO 27001 standards.

4. Cookies & Pixel Tracking

We employ subtle cookie technology to preserve your cart contents, retain your Wishlist selections across sessions, and analyze aggregate store performance. You may modify your cookie preferences in your browser settings at any time without compromising basic storefront access.

5. Patron Rights (GDPR & CCPA Compliance)

Patrons hold complete sovereignty over their data. You may at any time request:

A copy of all personal records maintained by our atelier.
Immediate correction of outdated contact or address records.
Permanent erasure (“Right to be Forgotten”) of your personal account files.
Immediate unsubscribe from all private salon communications.

6. Contact the Data Protection Officer

To exercise any privacy rights, contact our Data Privacy Desk at privacy@vnvparfums.com or submit a formal inquiry via our Concierge Desk.

1. Information We Collect

When you visit our digital atelier or commission an order, we collect specific details necessary to fulfill your request:

Personal Identifiers: Your full name, delivery address, billing address, phone number, and email.

Payment Credentials: Payment transactions are tokenized and processed via certified PCI-DSS Level 1 compliant gateways (e.g. Stripe, Razorpay). VNV does not store or process raw credit card numbers.

Olfactory Preferences: Saved fragrances in your Wishlist, fragrance quiz answers, and purchase history to provide tailored recommendations.

Technical Logs: Device type, IP address, browser type, and anonymous interaction metrics for storefront optimization.

2. How We Utilize Your Information

Information collected is strictly deployed for legitimate commerce and customer experience objectives:

Precision order fulfillment, white-glove packaging, and doorstep dispatch.

Live dispatch status notifications and electronic receipt transmission.

Confidential invitations to private batch releases (only with your explicit opt-in).

Fraud prevention and payment verification.

3. Disclosure of Information to Trusted Third Parties

We do not sell, rent, or lease patron information to any third parties. Data is shared exclusively with critical fulfillment partners under strict nondisclosure covenants:

Logistics Carriers: DHL Express, FedEx, and regional white-glove couriers solely for shipment routing.

Payment Processors: Authorizing secure financial transactions.

Cloud Infrastructure: High-security encrypted servers adhering to ISO 27001 standards.

5. Patron Rights (GDPR & CCPA Compliance)

Patrons hold complete sovereignty over their data. You may at any time request:

A copy of all personal records maintained by our atelier.

Immediate correction of outdated contact or address records.

Permanent erasure (“Right to be Forgotten”) of your personal account files.

Immediate unsubscribe from all private salon communications.